FAQ

 

How long will it take to receive my order?

Orders for in-stock items are shipped same day when ordering before Midday (Australian Eastern Standard Time) on a weekday.  Or next business day for orders placed after Midday.

 

If an item in my cart says it will be backordered, will you ship in-stock items straight away?

Generally, no however if there is an extended delay on your backorder you may request the remainder of your order to be shipped. Please contact us to arrange.

 

I have a coupon code. How do I use it?

Simply add your items to the cart as normal. Once on the cart page click ‘Apply Discount Code’ and enter your code here. 

 

What payment methods do you offer?

We accept instant payment via VISA, Mastercard, and Paypal.

 

How much is delivery?

Shipping is depending on the total orders weight.

 

How long does delivery take?

Delivery times vary according to your location.

All orders are shipped from our warehouse in Smeaton Grange, NSW, 2567, AU (We NEVER drop ship).

We ship via Australia Post. Once your parcel has been dispatched you will receive a tracking number via email to track your parcel through Australia Post.

 

Can I pickup?

Unfortunately not. We are located in Smeaton Grange, NSW, 2567, Australia. 

 

How safe is your delivery service?

We ship all orders PACK AND TRACK, meaning New Zealand Post may leave your parcel unattended (In a safe place). Orders over $200 are sent signature required at our discretion.

 

How do you prevent damage in transit?

We understand that many of our customers are avid collectors. Due to this we aim to ensure even the packaging of your product arrives in top condition. Not just what’s inside. We use bubble wrap and various other void fills to ensure your items arrive safe.

We have special thicker than normal boxes that we use for individual Pop! Vinyls and our DOA rate is extremely low.

 

What happens if my item arrives damaged?

If you do experience damage in transit, we ask that you send a photo of the damaged item to us for assessment. Once received we will organise replacements / refunds as necessary.